WORKSPACE Some applications are only accessible through Workspace, such as Epic Hyperspace. On the Portal, go to Partners Applications My Citrix Apps or workspace.partners.org. Learn more about Workspace in IS Service Desk article KB0026795. LOG OFF VPN Right-click the VPN icon in your task bar. When you install Citrix Workspace app, the Citrix Workspace app installer checks whether the Microsoft Visual C Redistributable package is present on the system and installs it if necessary. This document aims to guide you through the installation process of both. Citrix Gateway - Partners HealthCare.
Partners/MGB maintains a site for those working on non-standard computers to access standard applications, including Kronos. This site downloads an application called Citrix which will give you access. To install Citrix on your system and access Kronos follow the directions below.
1. Open a web browser and go to https://workspace.partners.org/ and sign in using your Partners/MGB account credentials.
2. Click on 'Detect Receiver'. This tells the site to look and see if Citrix is already installed on your computer. It probably won't be in which case you'll need to install it. However if you already have Citirix installed that's fine, you can simply skip ahead in the directions. Check the box to agree with the license agreement and Download the Citrix installer.
3. Once the installer has finished downloading double click on the 'Install Citrix Workspace' icon and click through the installer dialouge. Leave the box about configuring a workspace unchecked.
4. Once the Citrix application has finished installing refresh the browser window. You should see a pop-up message requesting permission to allow the site to access Citrix on your computer. Click the 'Allow' box and 'Open'. A Citrix window should now open in the broswer window. If nothing happens click the 'Already Installed' link at the bottom of the page. A warning will pop up about running Citrix. Click 'Open'.
6. You should now see the Citrix web site. Search for the Kronos app. then download it to your computer.
7. Open the file downloaded in step 3 above. This will open a window set to Kronos.
Information
Applicable Products
Citrix Workspace App 1904 for Windows and later.
Objective
Citrix Workspace Download
- This release requires .NET Framework Version 4.6.2 or later. If you are trying to install or upgrade to Citrix Workspace app 1904 or later and the requisite version of the .NET Framework is not available on your Windows system, the Citrix Workspace app installer will download and install the required version of the .NET Framework.
Note: If you are trying to install or upgrade Citrix Workspace app with non-administrator privileges and.NET Framework 4.6.2 or greater is not present on the system, the installation fails. - This release requires Microsoft Visual C++ Redistributable 14.16.27012.6 or later. Starting with Version 1904, Microsoft Visual C++ Redistributable individual binaries are no longer packaged with the Citrix Workspace app installer. Instead, the Citrix Workspace app installer includes the Microsoft Visual C++ Redistributable 14.16.27012.6 installer. When you install Citrix Workspace app, the Citrix Workspace app installer checks whether the Microsoft Visual C++ Redistributable package is present on the system and installs it if necessary.
Troubleshooting issues with installing the .NET Framework
Troubleshooting issues with installing the Microsoft Visual C++ Redistributable
Troubleshooting issues with installing the .NET Framework
The minimum required version of the .NET Framework is not installed before installing Citrix Workspace app
The Citrix Workspace app installer downloads the .NET Framework Version 4.6.2 installation package from Microsoft and then installs it. This process might take several minutes.The following error message appears when you launch the Citrix Workspace app installer.
This dialog appears during network issues. You must have active Internet connectivity. Check your internet connection and try again.The following error message appears when you launch the Citrix Workspace app installer.
Installing the .NET Framework requires administrator privileges. Run the Citrix Workspace installer as an administrator by selecting Run as Administrator.The following message appears after you install Citrix Workspace app.
In some scenarios, you must restart your system your system for the installation to complete. Click Yes to restart your system.
Note: If you click No, the following error message appears when you try to launch Citrix Workspace app. Restart your system to complete the .NET Framework installation and changes to take effect.
Troubleshooting issues with installing the Microsoft Visual C++ Redistributable
The minimum required version of the Microsoft Visual C++ Redistributable package is not installed before installing Citrix Workspace app.
The Citrix Workspace app installer installs the Microsoft Visual C++ Redistributable using the installation package bundled with the Citrix Workspace app installer. This process might take several minutes.
The following error message appears when you launch the Citrix Workspace app installer.
Installing the Microsoft Visual C++ Redistributable package requires administrator privileges. Run the Citrix Workspace installer as an administrator by selecting Run as Administrator log on as an administrator to install the Microsoft Visual C++ Redistributable package manually.
Additional Resources
Mgh Citrix Workspace Access
- For information about .NET Framework 4.6.2 system requirements, see the related Microsoft article.
- To manually download and install the required version of the .NET Framework, see the related Microsoft article.
- For additional information about .NET Framework 4.6.2, see the related Microsoft blog.
- Microsoft Visual C++ Redistributable packages can be downloaded here.